Shipping Policy

Returns & Exchanges Policy

At Mackly Sleep we believe in creating a great online, hassle-free shopping experience for all our customers so that they love shopping with us as much as they love our products. So, if you ever have to make an exchange with us, we have an extremely convenient exchange policy for your benefit.

Step 1: Simply contact the Mackly Customer Care Team by writing an email to within 7 days of delivery to request an exchange.

Step 2: Once your request is approved by our Customer Care Team, we will place an exchange order on your behalf and note the items to be sent in exchange.

Step 3: In case you’ve requested item(s) in exchange, our delivery agent will pick up exchange item(s) from your doorstep and deliver the fresh order.

In-case of exchange…​

​In-case of receiving a damaged item…​

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