Return & Exchange Policy

Exchange Policy – Mackly Sri Lanka

At Mackly, we take pride in offering high-quality sleepwear and lifestyle garments. If you're not completely satisfied with your purchase, we gladly accept exchanges, provided the following conditions are met:

🔁 Exchange Conditions

• Items must be exchanged within 14 days from the date of purchase or delivery.
• Please Note: For hygiene reasons,
  innerwear products cannot be exchanged. We kindly ask you to review the size and product details carefully before making your purchase.
  
• Items must be in original condition — unworn, unwashed, with all tags intact and packaging included.
• Items that are damaged, unhygienic, soiled, or altered in any way will not be accepted for exchange.
• Products purchased on sale, at a discount, or as part of a previous exchange are not eligible for further exchange.
• A valid store receipt or online order confirmation must be presented as proof of purchase.
• Exchanges are subject to stock availability and can be made for a different size, color, or style.

If any of these conditions are not met, Mackly reserves the right to decline the exchange request.

📍 Where to Exchange

• In-store purchases must be exchanged at the same store (they cannot be exchanged online).
• Online purchases via www.mackly.lk may be exchanged:

Exchange Procedure – Online Purchases

If you wish to exchange an item bought online, kindly reach out to us via:

• WhatsApp: 077 766 6222
• Instagram / Facebook DM: @mackly.lk
• Email: info@mackly.lk

Once approved, you may courier the package to:

Return Address:
Mackly Online Store
No. 98/3 Lake Dr, Rajagiriya 
📍 [View on Google Maps]
Contact: 077 766 6222

Please include the following details inside and outside the package:

• Full Name
• Contact Number
• Order Number
• Exchange Request (size/color/style)

We will perform a quality inspection upon receipt. If the items meet our exchange conditions, we will proceed with the exchange. Our team will contact you to confirm the new item(s).

⚠️ Items will not be reserved until the original items have been received and inspected.

⚠️ Important Notes

• Customers are responsible for the safe return of the item(s) until received by Mackly.
• Ensure your parcel is securely packed to avoid damage or tampering.
• Mackly is not liable for packages lost in transit or without sender details.
• No cash refunds are provided for exchanges.
• Customers must bear courier/delivery costs for exchange shipments.
• Any taxes, customs duties, or additional charges applicable to exchange shipments must be paid by the customer.
• Local exchanges may take up to 8 working days, and international exchanges up to 15 working days.
• Only one exchange per order is allowed. Please choose your replacement items carefully.
• If exchanged for an e-coupon, the coupon is valid for online purchases only and cannot be re-exchanged.

Faulty or Damaged Items – Online Purchases

In the rare case that your order arrives damaged, faulty, or not as described, we offer either a one-to-one replacement or a full refund.

• The issue must be reported within 1 day of receiving your order.
• Mackly will arrange free pickup of the faulty item.
• Once returned, we will inspect the item. If confirmed faulty, we will process your refund or replacement promptly.

We reserve the right to reject a refund or exchange request if:

• The damage occurred due to misuse, negligence, or failure to follow care instructions.
• The item shows normal wear and tear.
• The report was made after the 1-day grace period.

Exchange Procedure – In-store Purchases

If you purchased an item at one of our physical locations and it is faulty or unsuitable:

• Bring the item to the original Mackly store.
• Present your original receipt.
• Our store team will assess and advise you on eligibility for exchange.